We do our very best to ensure that items are accurately represented by the sellers to ensure that our buyers are getting exactly what they want and have agreed to purchase.
In most cases, it takes 7-10 days to get items in from sellers and get them inspected.
For items that the sellers represent as MINT, items will be rejected for nicks, chip, scratches on the crystal as well as improper repairs and alterations that could occur during a repair process.
We do NOT reject pieces for...
bubbles or mold marks. These occur naturally during the manufacturing process. If the Swarovski company shipped the product to a store, it obviously met their standards of perfection, and would have to be considered MINT.
variations that occur as a result of being hand-assembled. If the Swarovski company shipped the product to a store, it obviously met their standards of perfection, and would have to be considered MINT.
any other type of factory flaw that occurs during themanufacturing process. If the Swarovski company shipped the product to a store, it obviously met their standards of perfection, and would have to be considered MINT.
condition of box/cylinder, generic product booklet, certificate, or identification sticker.
For Non-Annual Editions/Limited Editions...
If a seller states that the generic booklet (sometimes called the certificate) is included, we will make sure it is there.
If a seller states that the identification sticker is attached to the box/cylinder, we will make sure it is there.
If the seller states "unknown" for the generic booklet or identification sticker, they may or may not be included. So if you purchase items where it does not specifically state they are included, be prepared to accept the items without the booklet or identification sticker
During the inspection, we put our mark on the piece. This mark is removable and MUST be on the piece for us to accept it as a 'return' from the buyer. To protect the sellers, we will NOT accept it back for a refund or return it to the seller if our original mark has been removed.
If you are a buyer, we would urge you to read the Return Policy if you have not already done so.