Avoid Additional Shipping Charges!
Please carefully read this page to avoid additional charges for your order.
UPS bills the shipper (Crystal Exchange America) for address changes. We WILL BILL the buyer $15 for EACH address change. Two examples of address changes are below:
- You have provided us with incorrect or incomplete information on your address
- You change the delivery address (i.e. from your home address to your work address after we have shipped your order)
International Orders:
- Customs and duties are additional and must be paid by the buyer. We cannot quote or estimate these fees.
- If a recipient refuses to pay the customs, all fees associated from the cost of the return will be deducted from any refund that may be due. Refusal to pay customs results in a cancelled order, hence the deposit is non-refundable.